Cumberland Managed Services Rated by KLAS in Partial IT Outsourcing

NASHVILLE, Tenn. (Dec. 10, 2018) – Cumberland announced today that its managed services offering has been fully rated by KLAS and boasts above market average scores in all key performance areas – value, relationship, product and operations. KLAS is the premier research organization for providers who want to receive honest, accurate feedback from peers on products and vendors.

Cumberland’s Partial IT Outsourcing was fully rated as of Nov. 13. This milestone comes just six short months after Cumberland acquired EHR-focused managed services firm LinkEHR.

“It’s exciting for our fast-growing managed services offering to be fully rated by KLAS and even more gratifying to receive positive feedback from our clients on the services we are delivering,” said Rachel Wixson, Managing Partner of the Provider Division of Cumberland. “We look forward to continuing to provide solutions to help our clients operate more efficiently.”

Cumberland’s comprehensive managed services for providers include core EHR application support, legacy system support and IT help desk. The firm helps clients increase efficiency and improve customer satisfaction for their current systems with a focus on quality.

“Our dedicated support team in Madison has a customer service mindset and is focused on adding value and meeting quality assurance metrics for our clients on a daily basis,” said Jill Nemoir, Managing Director of Provider Managed Services for Cumberland. “We are proud to be recognized for our hard work and commitment to excellence.”

Cumberland is fully rated with KLAS in the areas of HIT Advisory Services and HIT Implementation Support and Staffing and has consistently been recognized by KLAS for its exceptional services. In the 2016 Epic Consulting report, Cumberland was rated as the top-performing targeted Epic consulting firm and received high praise in the 2016 HIT Advisory Services report.

KLAS regularly compiles feedback from interviews with leaders from healthcare organizations to deliver market insights in a number of market segments. KLAS defines partial IT outsourcing as outsourcing engagements in which less than 50 percent of the IT department is outsourced and that include one or more of the following areas: application management services, data center management, help desk support services, desktop management services, network management, disaster recovery, upgrade management and secure managed services.

*To see the current KLAS rating, visit

About Cumberland
Founded in 2004, Cumberland is a leading healthcare consulting and services firm providing strategic advisory consulting services, IT professional services and outsourced managed services to clients in the payer, provider and life sciences markets. We are committed to delivering solutions for healthcare organizations to operate more efficiently. For more information, visit

About KLAS
KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights it provides, visit

Media contact:
Jennifer Montlary, (615) 373-4470


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