Managed Services

Cumberland’s business process outsourcing (BPO) services help pharmaceutical manufacturers achieve compliance, manage risk, reduce costs and increase efficiency, so they can concentrate on growing their core businesses. We understand the challenges you face and the tools you need to achieve your goals.

This first-of-its-kind solution is designed to grow as an organization grows, and can meet changing needs as a result of increasing market complexities and data volumes. Through Cumberland’s FastTrack implementation methodology, we’re able to go live and complete a full transition of outsourced services in just 90 days.

Custom Solutions to Meet Your Needs
Cumberland’s SPARC (Strategic Pricing, Analytics, Reporting and Contracting) platform provides a scalable solution for pharma manufacturers seeking to achieve compliance, manage risk, reduce costs and increase efficiency. We help clients find the right solution to fit their needs, including access to Model N Flex solutions and cloud technology, as well as custom reporting, workflow and data visualization capabilities on the Cumberland SPARC platform.

Our team members are subject matter experts with extensive backgrounds in the pharma/med device and software industries. You can trust that we will keep you informed and compliant with ongoing regulatory and legislative changes. In addition, we are SSAE 16 SOC 1 Type II certified to ensure sensitive processes, controls and data are handled with the highest level of security and integrity.


“From system implementation to ongoing BPO services, Cumberland has demonstrated a high level of professionalism and integrity in every area of support. They understand our challenges, and have provided the tools and expertise we needed to enhance our government pricing capabilities.”Wanda Agrinsoni, Senior Manager, Government Reporting, Ascend Laboratories

Our BPO Solutions Offering

  • Government Pricing Calculations and Reporting

    We calculate statutory pricing (e.g., Average Manufacturer Price, Best Price, Average Sales Price, non-Federal Average Manufacturer Price) and generate submission files.

  • Medicaid and Government Claims Processing

    We process government rebates in accordance with statutory deadlines and data usage provisions.

  • Contract Management

    We capture the terms of your contracts, including pricing, eligibility and rebates, and transmit this information to your wholesalers and buying groups.

  • Membership Maintenance

    We identify and validate end customers, both commercial and government, on an ongoing basis.

  • Chargeback Processing

    We receive and process electronic data interchange (EDI) and manual chargebacks, and communicate disputes and changes back to your wholesalers.

  • Commercial and Managed Care Rebate Processing

    We process rebates in accordance with your contracts.

  • Reporting

    We provide the data you need to effectively manage your business.

  • Predictive Analyses

    We model to analyze the impact of possible price changes, new contracts and other decisions before you commit.

Business Process Outsourcing

Cumberland’s business process outsourcing (BPO) services help pharmaceutical manufacturers achieve compliance, manage risk, reduce costs and increase efficiency, so they can concentrate on growing their core businesses. As the only BPO services provider powered by Revitas enterprise-class software and cloud technology, we offer pharmaceutical manufacturers access to the Revitas Flex suite at a reduced cost so they can focus on data analyses and strategic initiatives that drive growth and profitability.

Our BPO Services

  • Government Pricing Calculations and Reporting

    This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.

  • Medicaid, Coverage Gap and TRICARE Rebate Processing

    This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.

  • Contract Management

    This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.

  • Membership Maintenance

    This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.

  • Chargeback Processing

    This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.

  • Commercial and Managed Care Rebate Processing

    This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.

  • Reporting

    This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.

  • Predictive Analyses

    This is an Feature List Item that is part of an Feature List. Notice the connector between the three graphics to show that they are related.